Technical support Engineer Full Time

Please find the details of requirement :

• Good command over English (Spoken/Written) & Hindi (Spoken)
• Basic computer hardware knowledge

The prerequisites/tasks of these Engineers include one or more of the following:

• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS-related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
• Active demonstration of Self-Time and Task Management.
• High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
• Should demonstrate a good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
• A+ , N+, MCSA, MCSE Technical certifications  would be  added advantage

*Hybrid work model (should also be flexible to work from office all 5 days based on business requirement)

CTC offered – 3.3 LPA.

Location- KTP/ EC ( candidate’s location should be in 25 KM of radius )

In addition to English and Hindi, candidates are expected to fluently speak one of the below regional languages as well:

• Malayalam
• Tamil
• Telugu
• Assamese
• Oriya
• Hindi