Technical Support – HP Full Time

Job Title: Technical Support Engineer – L1 (international Voice Process)

·         Location: Bangalore (Hybrid- 3 days WFO), “EC2 Campus Electronic City” OR “GR TECH PARK Whitefield (NOT A CHOICE)

·         Experience – Fresher

·         Qualification– Any Graduate

·         Skills required– Excellent Communication, Good system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues, Printers, Networking .

·         Client– HP, Payroll : Quess IT Staffing

·         Package : 3.3 LPA + Shift allowance + transport

·         Cab Facilities : Two Way Cab Facilities

·         Incentives are offered based on performance

·      Language  needed : English ( excellent) , Hindi

·    Shifts:  need to be comfortable for rotational shift

Responsibilities

1.      Working from a standard protocol and utilizing documented processes to respond to clients’ issues. Some judgment may be used to supplement the outlined process.

2.      Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client’s contacts and proactive notification systems.

3.      Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).

4.      Begin to proactively assist clients to avoid or reduce problem occurrence.

5.      Work is often reviewed by the Supervisor or Team Lead.

Knowledge and Skills:

1.      Articulate in excellent written and verbal communication skills.

2.      Experience in client-facing roles either remote or face-to-face.

3.      Computer proficiency with applicable software applications.

4.      Demonstrated problem-solving skills.

5.      Accuracy in data entry.

6.      Excellent fluency in language to be supported.

7.      Experience / knowledge in a phone-based remote role, e- support, e-chat, or similar.

8.      Familiarity with computer technology.

9.      Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Profile:

1. Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.

2. Take calls from Global clients and initiate the right response to them, positively and professionally.

3. Deal with a wide range of products using a powerful information database.

4. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.

5. Good Communication skills are Mandatory.